Privacy Policy

Effective Date: 01.01.2025
Last Updated: 01.01.2025

This Privacy Policy explains how UPharm Ltd ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you use our website and services.

By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

1. Who We Are

We are UPharm Ltd, a company registered in England and Wales under company number 13875631. Our registered office is at:
Unit 2, Leavesden Lodge,
1a Leavesden Road, Prohal, Watford, England, WD24 5FR

You can contact us via:
📧 info@upharm.co.uk
📄 Or by using our contact form on the website.

2. Information We Collect

a. Information You Provide to Us

Name
Email address
Contact details
Professional status and role
Content you submit to the site (e.g., comments, messages, uploaded files)
Account login details (username, password)

b. Automatically Collected Information

IP address
Device information
Browser type
Usage data (pages visited, time spent, cookies etc.)
Cookies and similar tracking technologies (see Section 9)
Educational data: Your progress, scores on mock exams, and course participation.

3. How We Use Your Data

Create and manage your account
Provide access to our content and services
Personalise your learning experience and track progress
Communicate with you regarding your account or our services
Respond to inquiries or customer support requests
Maintain website security, integrity, and performance
Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

We rely on the following lawful bases under the UK GDPR to process your personal data:

Consent: where you have given explicit permission (e.g., for optional communications such as newsletters).
Contract: to deliver services you have purchased or registered for, or when processing is necessary for a contract with you.
Legal obligation: for compliance with our legal obligations.
Legitimate interests: for purposes such as improving our services, fraud prevention, or safeguarding content.

5. Sharing Your Information

We do not sell your data. We may share it with:

Service providers (e.g., payment processors, IT support, website hosting, analytics, and email delivery)
Legal and Regulatory authorities, if required by law
Third parties, only with your explicit consent

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, regulatory, tax, accounting, or reporting requirements. Learning data may be anonymised and retained for research and service improvement. Inactive accounts may be deleted after 18 months of inactivity (see Section 8.2 of our Terms and Conditions).

7. Your Rights (UK GDPR)

You have the following rights in relation to your personal data:

Right to access
Right to rectification
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent (if applicable)

To exercise these rights, please contact us at info@upharm.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, loss, or misuse. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.

9. Cookies & Tracking

We use cookies and similar tracking technologies for functionality, analytics, and to improve user experience. By using our site, you consent to the use of these technologies. You can control cookies via your browser settings, but some features may not work properly without them. For more details, see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Updates to This Privacy Policy

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of significant changes by email or through your account.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

📧 info@upharm.co.uk
📍 UPharm Ltd, Unit 2, Leavesden Lodge, 1a Leavesden Road, Watford, WD24 5FR